Business Technology and Software

THE PARLIAMENTARY REVIEW Highlighting best practice


Driving customer success through technology

Julian Matthews, Managing Director

C lubWise integrates club management software, direct debit collection and marketing services to provide tangible solutions for health and fitness clubs. Its founder, Julian Matthews, explains how the company is helping gym owners retain their customers through new product innovations. ClubWise is a small, fast-growing business with a personal touch. Over a 16-year period, ClubWise has been developed by people who’ve spent decades in the industry and who understand exactly the day-to-day challenges faced by fitness club owners and personal trainers. Through our services, we essentially help take the pain away from the administration side of the gym business in tasks such as billing, marketing and member management. While having a history of working with independent clubs, we’ve also extended our services to larger businesses. ClubWise currently provides software for the largest gym franchise in the UK while also covering the Australian arm of the business. Regardless of size, everything we do boils down to a few key principles: understanding what our customers need, keeping everything simple and helping our customers succeed commercially in a fiercely-competitive market. These principles are what have driven the development of the ClubWise platform over the past 10 years, when we’ve moved beyond just software to provide an integrated billing service. This has resulted in what ClubWise is today – a powerful, integrated suite of services that forms the backbone to any fitness business. As a payment service provider, Clubwise is regulated by the Financial Conduct Authority (FCA), this assures our customers that our business conduct is fair, safe and secure, providing valuable peace of mind.

FACTS ABOUT ClubWise » » Established in 2001 by Julian Matthews » » Privately owned, self-funded company producing scalable, cloud-based business solutions for gyms and health clubs across the UK and Australia, headquartered in Princes Risborough » » Authorised and regulated by the FCA » » Over 1,000 clubs are currently benefiting from the ClubWise solution » » Received Technology Innovator Award – Best Club Management Solution 2016


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